Refund and Cancellation Policy
Refund and Cancellation Policy
This Refund and Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for courses offered by CMC Maritime Academy, Kochi. By enrolling in a course or making a payment through our Website, you agree to the terms described below.
1. Scope
This policy applies to all applications, enrollments, and payments made for our training programs, whether conducted online or on campus, unless a specific program communicates a different policy in writing.
2. Key Definitions
- Student: An individual who has applied for or enrolled in a course.
- Start Date: The officially communicated commencement date of the course or batch.
- Administrative Charges: Non-refundable charges to cover processing, documentation, and seat blocking.
3. Cancellation by Student
- 7 or more days before Start Date: Refund of fee paid minus administrative charges and any payment gateway/bank charges.
- 3–6 days before Start Date: 50% of the course fee refundable; balance is non-refundable.
- Within 48 hours before Start Date or after commencement: No refund. Seat transfers subject to Section 5.
4. Cancellation by the Academy
- If a course is cancelled or rescheduled by the Academy and you cannot attend the new schedule, you may choose either a full refund of the fee paid or a one-time transfer to a future batch without additional transfer charges.
- Refunds will exclude any third-party remittance charges where applicable.
5. Rescheduling and Seat Transfers
- One-time rescheduling to a future batch may be permitted subject to seat availability and regulatory constraints.
- Requests must be made in writing at least 72 hours before the Start Date.
- Transfer fees, if any, will be communicated at the time of request.
6. No-Show and Early Withdrawal
- Failure to report on the Start Date without prior written intimation is treated as a no-show and is non-refundable.
- Withdrawal after commencement for any reason (including medical or personal) is non-refundable. Rescheduling will be considered per Section 5 with supporting documents.
7. Non-Refundable Items
- Application/registration fees, administrative charges, medical tests, uniforms, books, toolkits, hostel/boarding charges already utilized, and payment gateway/bank charges are non-refundable.
8. Documentation Requirements
For cancellations, rescheduling, or special considerations, you may be required to provide supporting documents (e.g., medical certificates). Acceptance is at the Academy’s discretion.
9. Refund Method and Timeline
- Approved refunds will be processed to the original payment method or a verified bank account in the student’s name.
- Processing time is typically 7–14 working days from approval; timelines may vary based on the payment provider.
10. Payment Failures and Chargebacks
- In case of duplicate or failed transactions resulting in debit, please notify us with proof of transaction for verification and reversal as applicable.
- Unauthorized chargebacks may lead to suspension of enrollment and reporting to the payment provider.
11. Online Courses and Digital Content
- Where course materials or access credentials are provided before the Start Date, refunds may be adjusted to account for consumed digital content/services.
12. Force Majeure
The Academy is not responsible for delays or changes due to events beyond reasonable control (e.g., natural disasters, epidemics, regulatory directives). In such cases, reasonable efforts will be made to offer alternate dates or modalities; refunds will follow Sections 3–4.
13. Policy Updates
We may update this Policy from time to time. The latest version will be posted on the Website with the effective date. Continued enrollment after updates constitutes acceptance.
14. Contact
For refund or cancellation requests, please contact us via the details on our Contact page, quoting your application/enrollment number and payment reference.